We believe in quality customer service, products, and doing business the right way.

We back each and every order with outstanding customer service practices, and our 100% quality guarantee.

Each order is created through a combined effort of you, our valued customer, and our team of promotional product specialists.

We rely on you for vital information in order to produce the specific product you want, and while we are working together, we each have responsibilities. For your convenience, we have included these responsibilities below. Please take a moment to read them. These are the terms and conditions of our sales.

Feel free to contact us if you have any questions.

Coin Makers^‘ responsibilities:

Standing behind our products 100%.
Coin Makers backs each and every order with our 100% Quality Guarantee. We will replace (at no additional charge to you) any order that is found to have defects in materials or workmanship.

Giving you accurate information.
Prior to starting production, you will receive a digital proof of your product via email. This proof is an exact representation of the final product. This is to allow you to make any necessary changes or corrections prior to starting production.

Confirming your order.
Prior to production of your order. you will receive an order confirmation notice via email. This notification will contain specifications of your order including type, size, quantity, colors, and approximate delivery date.

Producing your order correctly & on time.
Once we have obtained your approval on both the digital proof and the order confirmation, we will produce your coins within 14-17 business days of receipt of payment.

WE WILL DO EVERYTHING WITHIN OUR POWER TO DELIVER YOUR COINS IN A TIMELY MANNER BUT, PLEASE NOTE THAT coinmakers.com MAKES NO GUARANTEE OF DELIVERY DATE OF ANY CUSTOM COIN ORDER. IT IS YOUR RESPONSIBILITY TO ORDER YOUR COINS IN A TIMELY MANNER TO AVOID ANY POSSIBLE DELAY DUE TO CIRCUMSTANCES BEYOND THE CONTROL OF THE EMPLOYEES OF coinmakers.com AND/OR ITS MANUFACTURERS AND AFFILIATES. FURTHERMORE, coinmakers.com REMINDS YOU THAT ONCE YOUR ORDER IS PLACED, IT CANNOT BE CANCELLED FOR ANY REASON.

FINALLY, coinmakers.com MAKES NO DELIVERY GUARANTEE EITHER VERBALLY OR IN WRITING FOR ANY COINS.

Your order will then be shipped via FedEx Priority International Service (at no additional cost to you) directly to the address you specify.

Listening to you!
We want this to be the best experience you have ever had when it comes to custom coins! If you have concerns, constructive criticism, or compliments, we’d love to hear from you. Phone us toll free at our number on the website or contact us via email at sales@coinmakers.com

You are responsible for:

Legal Ownership of any and all logos, trademarks and copyrights.
By submitting your design to Coin Makers, warrant that you have the legal right to reproduce (or have reproduced)any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company’s rights.

Giving due attention to the proof provided.
Once you receive the digital proof of your coins, review it in detail. Please give special attention to: the design, the grammar, and the colors. Once you have made any necessary changes to your proof, return it to us via email. This is your signal to us that everything has been approved.

NOTE:
We use the Pantone PMS color matching system. Because all computer monitors do not display colors in the same way, it is important that you indicate your color choices using Pantone PMS numbers. For additional information, visit Pantone site at www.pantone.com. PMS color books are also available at most art supply stores and some libraries. All PMS numbers will be listed on the bottom of your proof so that you can verify them easily.

Review the details of your order confirmation.
After your proof has been returned to us, you will receive an order confirmation. Again…Please review the information carefully. If all the information is correct, return it to us and we will begin the production process. NOTE: Once an order has been approved and confirmed it may not be canceled for any reason.

Providing correct shipping information.
Your order will be produced and shipped within 14-17 business days of receipt of payment. We cannot be held responsible for delays in shipping caused by inaccurate address information, U.S. Customs procedures, the misrouting of your package by FedEx, or undeliverable shipping addresses.

Legal Details:

All orders are final. Due to the custom nature of the Challenge Coins we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. Coin Makers does not issue refunds. As mentioned previously, we will replace any coins that contain defects in materials or workmanship.

In the event that a legal dispute arises, it is agreed that the venue for such a dispute is Orange County, Florida, USA. Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expenses. You agree to pay any damage and costs assessed against Coin Makers as a result of such a lawsuit or proceeding. You also agree to hold Coin Makers harmless in such a lawsuit or proceeding.

All images displayed on this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of Coin Makers. Purchase of merchandise from Coin Makers in no way, shape or form grant you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.

As per our Guarantees, Terms and Conditions, and the pages of our website, please know that there are no cancellations of orders. Your product is custom made exclusively for you and cannot be resold to other parties.